In the renovation of a small condominium (Latin, from Con + Dom + Inium, meaning “a small place to be uncomfortably screwed.”) in preparation for selling it (PLEASE, SEATTLE HOUSING GODS, HANG IN THERE WHILE WE SACRIFICE THIS CAN OF KELLY MOORE EGGSHELL MOON-GRAY PAINT UNTO THEE)… we had to hire a plumber service to hook-up/disconnect some kitchen work for us. Just an absolute mental clusterfist of a group, AA Plumbing & Drain. You know when somebody’s full of shit when you ask them about an item you need clarification on, and they just talk and talk and talk about everything EXCEPT the issue.
I don’t know if anybody’s going to give a clogged can about this, but here’s what I want to share.
GET YOUR BIDS IN WRITING. We had a verbal bid of $500 to $700. Final bill was almost $1000. After checking the reviews online, this looks like what this company does. Verbal Bid, Actual over-bill. So if the model is to come in way over the bid, just up your bid so you don’t have blowback when people ask why you’re way TF over your original bid. Makes you look like you don’t know what you’re doing, outside of causing issues.
I know “shit happens,” in work and business. Time runs short, overruns on materials, etc. But when you overbill by $100, and add a guy to stand around and watch you swear for another $100, that’s shit you’re causing, not the happening of the shit.
I get why people have issues with the repair and trade industries. I’ve had contractors demo a bathroom and try to bilk a couple extra hundred out of me, likely due to a gambling problem. Once had a team do great work except for one of them stealing a $500 watch on their last day. This distrust is one reason why people go the DIY route, but all the same, there’s a point when you’re suddenly watching a shell-game happen. When somebody answers your concise question with a drawn-out response riddled with unrelated details (we have good reviews!, a high satisfaction rating!, my socks match!), you’re getting the run-around.
I’m already resigned that we won’t be getting any money back on an overbilling issue. But I’ve also included their integrity as part of the equation. I have moments where I miss integrity, I’m sure. So maybe it’s a karmic back-up throwing some shit my way. At least I know who not to call. I’ll handle this myself.